Frequently Asked Questions

 THE INTAKE/ASSESSMENT:
The biopsychosocial intake, an assessment is generally 60-90 minutes and conducted at the beginning of therapy, assesses for biological, psychological and social factors that can be contributing to a problem or problems occurring for a client. The assessment takes into account the biological, social, and psychological aspects of someone’s life when determining what is negatively affecting their overall all daily functioning. The approach emphasizes the importance of a holistic view of the individual and an integration of biological, psychological, and sociocultural factors on human development and functioning. It's considered a holistic assessment, looking at a client on all different levels. The biopsychosocial interview is utilized because problems usually don't exist in a vacuum--they all influence each other in different ways. It's not enough just to look at a person; you have to look at his or her environment as well.

INDIVIDUAL THERAPY:
A therapeutic environment with the client and counselor focusing on treatment plan goals and objectives for a duration of 60 minutes. The primary goal of individual therapy is to increase understanding of one's thoughts and behavior patterns to help increase function and overall well-being. In therapy, an individual may learn how to handle stress, interpersonal difficulties and troubling situations in an effective and healthy manner.

FAMILY THERAPY:
Family therapy is a form of psychotherapy with all family members present, with the goal of improving communications between each other and their relationships. Every human being has some sort of healing to do. Improving your self-awareness and the way you view troubling situations are just two of the ways in which Family Therapy can dramatically change your life.

COUPLES THERAPY:
Couples therapy is a type of therapy in which both partners in a committed relationship are treated at the same time by the same therapist or therapists. Couples therapy attempts to improve romantic relationships and resolve interpersonal conflicts. This type of therapy is concerned with problems within and between the individuals that affect the relationship.

 To schedule your first appointment please reach out via e-mail for the quickest reply.

Yes, most insurance plans will cover therapy, depending on the deductible and co-pay of each plan. 

Please e-mail Ali Mays at alicemays@helping-hearts-counseling.com or call 843-868-5565 for the most up to date list of current insurances accepted. 
 

If we do not accept your insurance, there is the option to pay out of pocket. If this option is chosen a receipt with the appropriate billing information will be given to you for you to submit to your insurance company and/or tax provider.

Your initial intake appointment is around 60-90 minutes. You will be asked to complete the intake questionnaire and paperwork in the client portal prior to your appointment. 

Follow up appointments will be 60 minutes.

     First and foremost, I want to extend my heartfelt apologies to anyone who has encountered a negative experience with a counselor or faced challenges within the counseling process itself. It truly saddens me to know that some of you have gone through that. I want you to understand that your experience is valid, and I am genuinely sorry for the pain it may have caused you.        

     However, I urge you not to let those unfortunate experiences deter you from pursuing the help and support you deserve. It's important to remember the saying, “Don’t let one bad apple spoil the bunch.” This can be particularly relevant in the context of counseling. Just as not all apples are spoiled, not all counselors are the same. Each one of us is unique, and many are committed to providing the care and understanding you need.  I recognize how difficult and disheartening those past experiences must have been for you. It’s easy to become trapped in a cycle of anger, guilt and shame and to avoid seeking help because of lingering fears from your past. But it's crucial to break free from this cycle. 

     Counseling can be a transformative experience—it can be engaging, enlightening, and incredibly rewarding.  Are you ready to embrace the possibility of feeling better? Your journey toward healing and self-discovery is waiting for you, and I believe it can be a positive and uplifting experience!

     Sadly, the belief that seeking therapy indicates weakness or flaw is one of the most harmful misunderstandings perpetuated in our society, generation after generation. As a result, many people suffer silently with mental illness.  In reality, seeking therapy is a courageous and proactive step toward addressing your mental health and well-being. The decision to start therapy reflects self-awareness and personal growth. Acknowledging that you could benefit from therapy demonstrates a willingness to invest in yourself and improve your overall mental and emotional health.

     Therapy is becoming increasingly common, with many individuals—regardless of the severity of their mental health issues—engaging in it for personal development, stress management, relationship support, or self-exploration. Asking for help is not easy; it requires great strength and vulnerability to acknowledge that you need support and to reach out for it.  Therapy offers a confidential space to express yourself openly and honestly, free from judgment. It provides a safe and impartial environment, with trained therapists who offer empathy, understanding, and support, fostering self-acceptance and growth.

     Everyone can benefit from therapy. It's not limited to those with severe mental health issues; it can be valuable for anyone seeking support, guidance, personal development, or simply looking to improve their overall well-being. Therapy provides a range of tools, techniques, and insights that can be beneficial in various aspects of life. Prioritizing therapy promotes self-care and self-compassion. Just as we tend to our physical health by going to the gym, attending to our psychological well-being is equally important. Recognizing the value of your mental and emotional health is a crucial step. Remember, therapy is a collaborative process where you and your therapist work together toward your goals. Striving to better yourself is a strength and a pathway to personal growth, healing, and self-discovery.

1. Qualifications and Expertise: Ensure that the therapist you choose is licensed and has the appropriate qualifications in their field. Look for specialized training or experience in the areas where you need support, whether it's addiction, PTSD, trauma, ADHD or other specific concerns.  

2. Approach and Therapeutic Orientation: Different therapists may employ various therapeutic approaches or orientations. Take the time to understand their methods and determine if they align with your needs. Some well-known approaches include cognitive-behavioral therapy (CBT), dialectical behavior therapy (DBT), Acceptance and Commitment Therapy (ACT), and mindfulness-based therapies, among others.  

3. Trust and Rapport: Building a strong therapeutic relationship is vital. Find a therapist with whom you feel comfortable, understood, and safe to explore your thoughts and feelings. Trust and rapport are essential for achieving a successful therapeutic outcome.

4. Specialized Experience or Personal Knowledge: Depending on your specific needs, you might value working with a therapist who has personal or professional experience in the areas you are struggling with. This can provide a deeper understanding and empathy within the therapeutic process.  

5. Availability and Logistics: Consider practical aspects such as the therapist's availability, location and session format (in-person, online, or both). Find out about their scheduling flexibility and whether it aligns with your availability and preferences.  

6. Cultural or Diversity Considerations: It can be helpful to find a therapist who is sensitive to your cultural background, personal values, or experiences. A therapist who understands or has experience working with diverse populations can foster a deeper sense of understanding and competence. 

7. Referrals and Testimonials: Seek recommendations from trusted sources, such as friends, family, or healthcare providers who have had positive experiences with therapists. Reading reviews and testimonials can provide insight into others' experiences and the therapist's effectiveness.  

Remember that therapy is a mutual process, and finding the right therapist is an individual decision. It may take time and some trial and error but investing in the search for a therapist who meets your specific needs is essential for a successful therapeutic journey.

 I would encourage you to consider the following points:

1. It's okay to ask for help: Seeking therapy doesn't mean you are weak or unfit. It takes strength and courage to recognize when you need help navigating life's challenges.

2. Therapy is a safe space:  Therapists are trained professionals who provide a confidential and non-judgmental environment. We are here to listen, understand, and support you, allowing you to explore your thoughts, emotions, and concerns without fear of judgment.

3. It can provide a fresh perspective: Therapy offers an opportunity to gain insights and perspectives you may not have considered before. Discussing your concerns with an unbiased professional can help you view situations from a different angle and discover new solutions.

4. You don't have to face it alone: Therapy provides a dedicated support partner on your journey. Your therapist can help you set goals, develop coping strategies, and work through problems. Having someone on your team can make a significant difference.

5. It can lead to personal growth: Therapy is not just about managing issues; it can also foster personal growth and self-discovery. It provides the chance to better understand yourself, develop healthy perspectives and coping mechanisms, and explore areas of personal development.

     Remember, therapy is a personal choice and ultimately rests with you. It can be beneficial to discuss your concerns, expectations, and goals with a therapist during a consultation. This can help determine if therapy is right for you and whether you are ready to begin.

     As a licensed professional counselor who has personally experienced and recovered from an addiction and an eating disorder, I offer a unique perspective in the counseling process. I understand firsthand the challenges, complexities and triumphs that accompany these struggles. My personal journey has enriched my professional practice, allowing me to connect with you on a deeper level and provide a safe, non-judgmental space where you can openly discuss your experiences and concerns without fear of stigma or shame.

     I have developed a deep understanding of the specific emotions, thoughts and behaviors associated with addiction and eating disorders. I can offer hope and reassurance that recovery is possible. I know the feeling of facing setbacks, doubts and the anxieties associated with potential relapse. I believe in the importance of individualized care and I am committed to tailoring our sessions to address your unique needs and challenges. Drawing from my own recovery and professional training, I can provide evidence-based interventions and therapeutic modalities specifically designed for addiction and eating disorders. Together, we will explore the underlying factors that contribute to your struggles, address any unresolved traumas or emotional issues, and help you develop healthier coping strategies and self-care practices.  

     Moreover, my experience in recovery has given me a profound understanding of the importance of a holistic approach to healing. I recognize the interconnectedness of mental, emotional, physical and spiritual well-being; I will support you in cultivating balance across all areas of your life. We will explore not only the symptoms but also the underlying causes, triggers and patterns associated with your addiction and eating disorder. I truly believe that my personal experience enhances my ability to help others in similar situations. I am here to walk alongside you, offering a unique blend of professional expertise and personal understanding.